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BlackBerry® Q5

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New Member
Posts: 1
Registered: ‎06-19-2014
My Device: Blackberry Q5
My Carrier: AT&T

Cannot Receive/Send Photos

[ Edited ]

Hi Blackberry Support Forum, 

 

I brought a Blackberry Q5 sometime last week and hadn't noticed until now that whenever someone sends me a photo via texting I get a message that states, "You have a message awaiting retrieval. Click the button below to download it." Once I click that bottom I get an error message that reads, "General Problems". I have read a lot of other forums discussing similar issues but I was unable to find a solution.

 

Once I got the phone I immediately downloaded a new software update, which appears to be 10.2.1.2102. I am not exactly tech savvy and am completely lost as what to do. I also just noticed I can't send photos either and I was able to just a few days ago. Please help. 

Hall of Famer II
Posts: 50,897
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Cannot Receive/Send Photos

Hi and Welcome to the Community!

Given what you describe, I recommend you contact your mobile service provider for formal support. MMS messaging is a service they provide, and for which you pay them, and for which they need to provide you with formal support when it fails.

Good luck!



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