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BlackBerry® Q5

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lshade14
Posts: 2
Registered: ‎02-10-2014
My Device: Blackberry Q5
My Carrier: Koodo

Frozen screen, can't turn off or restart

I went to go on the browser and it froze on the browser screen just before anything loaded. I can't turn off or restart. I've hit the power button, and tried the volume buttons as I read that could restart it. I pulled the SIM card, nothing happened. I have it plugged it in now and it still hasn't done anything. It has been like this for about 20 minutes.

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Forums Advisor I
arthur72
Posts: 715
Registered: ‎11-01-2013
My Device: Z30, Z10 (10.2.1.3175), 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Frozen screen, can't turn off or restart

Have you try to press the power button for 20 seconds? It will reboot your Q5.
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