Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Q5

New Contributor
Posts: 2
Registered: ‎02-10-2014
My Device: Blackberry Q5
My Carrier: Koodo

Frozen screen, can't turn off or restart

I went to go on the browser and it froze on the browser screen just before anything loaded. I can't turn off or restart. I've hit the power button, and tried the volume buttons as I read that could restart it. I pulled the SIM card, nothing happened. I have it plugged it in now and it still hasn't done anything. It has been like this for about 20 minutes.

Forums Advisor I
Posts: 733
Registered: ‎11-01-2013
My Device: Z30, Z10 (, 9860 (7.1), Samsung S4
My Carrier: Indosat

Re: Frozen screen, can't turn off or restart

Have you try to press the power button for 20 seconds? It will reboot your Q5.
• Click Likes to appreciate those who helps you
• If your issue solved, mark the best post in your thread as Solution