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BlackBerry® Q5

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New Contributor
PainterMan17
Posts: 9
Registered: ‎11-24-2013
My Device: Q5
My Carrier: *
Accepted Solution

How can I get my phone working after water ingress

[ Edited ]

Help..... My phone just went into the toilet basin...

It didn't get very wet because of the cover I use, but it still had a dunking..

 

Right, when I re-set the phone using on/off key top, I get the blackberry name and a white screen, after about 20 seconds this then fades away to leave just the white screen.

Now the red led is flashing and the blackberry name appears for maybe 2 seconds then goes again...

 

Is there anything I can do to help my phone work again.

 

 

How can I dry the phone out so that it will work again?

 

Any help appreciated. Thanks...

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Developer
BBSJdev
Posts: 5,950
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: How can I get my phone working after water ingress

Really you needed to not turn it on until you were absolutely sure there was no moisture left in the phone.

Now I fear your phone is only good for parts.

 

Leave it off for the next 48 hours in a dry room and try again.

 


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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Developer
BBSJdev
Posts: 5,950
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: How can I get my phone working after water ingress

[ Edited ]

You might also like to separate the parts of the phone, as much as you are comfortable with, for the drying process.

 

At this point you don't have much to lose as unless you are insured, the warrenty doesn't cover water damage.


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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New Contributor
PainterMan17
Posts: 9
Registered: ‎11-24-2013
My Device: Q5
My Carrier: *

Re: How can I get my phone working after water ingress

Thanks for the info but I can't turn it off....

It will only restart..
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Developer
BBSJdev
Posts: 5,950
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: How can I get my phone working after water ingress

Even if you hold down the power button for 10 second?

If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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New Contributor
PainterMan17
Posts: 9
Registered: ‎11-24-2013
My Device: Q5
My Carrier: *

Re: How can I get my phone working after water ingress

Yes, it just keeps re-starting. I get the blackberry name on a white screen and after 20 or so seconds the name fades away to leave just adull white screen, grey screen really.
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Developer
BBSJdev
Posts: 5,950
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: How can I get my phone working after water ingress

Okay well let the battery die out leave it to dry, if it doesn't work after that try an OS reload.

If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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New Contributor
PainterMan17
Posts: 9
Registered: ‎11-24-2013
My Device: Q5
My Carrier: *

Re: How can I get my phone working after water ingress

Thanks for all of this help, I think I'm just going to have to let the battery die of its own accord, I will do as you say and see what happens then.
Oh dear, I am a clumsy old bugger...

I will leave this post open and let you know when the battery is dead, so thanks again and goodnight for now.
John.
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Developer
BBSJdev
Posts: 5,950
Registered: ‎07-05-2012
My Device: Playbook, Z10 LE, Dev Alpha C
My Carrier: Orange

Re: How can I get my phone working after water ingress

My suggestion read a book when you go instead. ;-)

If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
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New Contributor
PainterMan17
Posts: 9
Registered: ‎11-24-2013
My Device: Q5
My Carrier: *

Re: How can I get my phone working after water ingress

point taken :smileyhappy: lol :smileywink:

Night night..zzzzzzzzzzzzzzzzzzzzzzzzzzzz
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