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BlackBerry® Q5

Posts: 1
Registered: ‎08-19-2014
My Device: Q5
My Carrier: Vodacom

Language problem affecting access - Q5

Hello `blackberry family.


After i sent a message this afternoon and put my phone in the pocket before it locked the screen, it prompted and changed the laungauge due to the friction.   The biggest problem is i dont know what the new langauge is but after i checked another BB handset to confirm, i found out that its the language that is exactly above the english option on the selection list.  When i type in my password, it wont grant me access becuase the characters are different. The help i need is to type my current password using the characters for the language which the phone has changed to. i think i may need share my password and then get someone to advise me the matching characters in the language the phone is using. The second option is for me to be know what language this is and then check if google can help convert for me.


i look forward to your help.