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BlackBerry® Q5

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New Contributor
g-hopkins
Posts: 2
Registered: ‎04-29-2014
My Device: Q5

My touch screen wont work

I just bought my phone less the 2 hours ago, i have turned it on and updated it, along with chaged it.

But now my touch screen wont work. No matter waht finger or who's fingers I use nothing happens!

Someone help me

Developer
BBSJdev
Posts: 6,118
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: My touch screen wont work

Welcome to the forums.

 

Did you try a hard reboot after the update, either hold down the power key for ~10 secs or the volume up/down for ~20.

 

You probably didn't intend it as a joke but I laughed when you said 'No matter what or who's finger'. :smileyhappy:


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
Developer
BBSJdev
Posts: 6,118
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: My touch screen wont work

Also can you confirm touch was working before the update?


If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
Developer
BBSJdev
Posts: 6,118
Registered: ‎07-05-2012
My Device: Playbook, Dev Alpha C, Z10 LE, Z30

Re: My touch screen wont work

Do the physical keys work?

If you've been helped click on Like Button, if you've been saved buy the app. :smileyhappy:

Developer of stokLocker, Sympatico and Super Sentences.
New Contributor
g-hopkins
Posts: 2
Registered: ‎04-29-2014
My Device: Q5

Re: My touch screen wont work

Hi,

 

I did mean it as a joke, glad someone caught on.

I did rebot both ways an nothing happened, also the screen was working before.

But im just going to take the phone back to the vigin mobile i got it from and get them to give me a new one.

 

Thanks