04-07-2014 01:50 PM
Through Blackberry Link I clicked "Factory Settings"
It said the device needs to be disconnected to complete the process
The device got switch off and then on, but with a blank screen...how do I proceed?
04-07-2014 02:19 PM
I recommend you make a reload of the BlackBerry OS Link
Connect your Q5 and run BBLink
Then go to preference and press the reload option software
Let the process do all your work, and then you start setting your BB
And load your backup.
And let us know if your problem evidences the persistence.
You must have the latest version of the BlackBerry Link installed