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BlackBerry® Q5

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New Member
lcardie
Posts: 1
Registered: ‎10-25-2013
My Device: q5
My Carrier: Fido

Q5 screen cuts off at top and left side

I've had my Q5 for a week. Today I noticed the screen is cutting off on the top and the left side.

 

Does anyone have any idea how I can fix this?

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Hall of Famer II
sdgardne
Posts: 48,059
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Q5 screen cuts off at top and left side

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness shows up, the first thing to try is a proper reboot:

  • Pre-BB10 Devices ONLY. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • BB10 Devices. Hold the top button down until the counter reaches zero. Wait for the device to be fully shut down (e.g., nothing at all displayed on the screen, no LED lights, etc.). Hold the top button until the red LED is lit. Wait through the full boot-up process. If this fails, you can attempt the battery-pull method above, but it is normally NOT recommended unless nothing else works.

See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Good luck!


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