08-18-2013 02:51 AM
I would appreciate someone's help. NOt sure if I have caused the problem somehow....of course its possible & likely but:
my blackberry's screen is stuck on an image that shows the 'smartphone connecting to the PC',,,, unable to move off from here.
Tried connecting to BB LInk--- failed.
Any ideas please
08-20-2013 08:07 PM
Hello Oscar55 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're having an issue with your BlackBerry Q5 smartphone.
Have you set up your BlackBerry yet, or are you in the process of setting it up?
If you hold the top key (in the middle) on the device for several seconds, does the device reboot?
08-21-2013 04:13 PM
I had set up the Q5 a few months ago & was using it with no problem. This frozen screen issue
appeared one day as I tried to link the Q5 to the Blackberry Link program...but I could not get that to happen
and the frozen screen has remained on the Q5.
Pressing and holding the on/off button for a few seconds causes the Q5 to "red light comes on & off, followed by the Blackberry logo, folowed by the smartphone to PC image" which stays on the screen
08-23-2013 09:18 PM
Must let you know I have worked out the solution:
I was using another USB cable from another smartphone to connect the Blackberry Q5 to my PC.
The phone connector fitted the blackberry.....but when I looked at the inside of the Blackberry USB cable, it was
different to the inside of the 'others smartphone USB-PC cable' even though the external dimensions were identical.....
what a trap!!!!
All works now.
Hope this info helps someone out there.
Suggest BB ensures that customers use their USB-PC cable exclusively to avoid this issue.
09-04-2013 01:24 PM
10-29-2013 11:37 AM