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BlackBerry® Q5

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Contributor
Posts: 18
Registered: ‎09-17-2013
My Device: blackberry q5

Q5 turned off and won't switch back on

Hi,

 

My friend went on holiday and the Q5 he was turned itself off and won't turn back on again.

New Contributor
Posts: 3
Registered: ‎04-15-2014
My Device: Blackberry Q5

Re: Q5 turned off and won't switch back on

Hi,

 

I am facing the same issue, the red light blinks once, but the phone does not boot up.

 

Please help

Posts: 88,149
Likes: 23,519
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q5 turned off and won't switch back on

  • Connect your Q5 to the OEM charging cable. Let it charge a few hours.
  • Then, with it still connected to the charger,
  • Restart: Press and hold the upper edge power button about 20-30 seconds, ignore the 3-2-1 timer and hold until the screen goes black and you see the red LED.

 

Do you see any LED or screen activity on thte deivce?




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New Contributor
Posts: 3
Registered: ‎04-15-2014
My Device: Blackberry Q5

Re: Q5 turned off and won't switch back on

For me, the red LED blinks once, but there is nothing on the screen, no sign of the phone turning on
Posts: 88,149
Likes: 23,519
Solutions: 6,065
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Q5 turned off and won't switch back on

You can also try this: On the side edge volume keys, press and hold down both of the Up and Down volume keys for about 20-30 seconds, what happens?

 

Make certain you leave the charging cable connected while doing this.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Developer
Posts: 1,044
Registered: ‎07-21-2012
My Device: BlackBerry Bold 9900/9780/9810

Re: Q5 turned off and won't switch back on

Also, try and see if your Computer is able to detect the device.