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BlackBerry® Q5

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New Contributor
Posts: 2
Registered: ‎10-20-2013
My Device: Q5

Q5

So disappointed in this phone!! First new phone I ever got and touch pad freezes, no response to touch at all, phone wont turn off, totally not usable.  I have to send it back for repair and I've only had it a few weeks. I have tried everything that has been suggested on this website and forums but nothing works!  Not happy at all!!!!

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Q5

Hi ginnym and welcome to the BlackBerry Support Community Forums!

 

Are you referring to the touch screen as the BlackBerry Q5 does not have a touch pad? Does the screen not register any touches?

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 2
Registered: ‎10-20-2013
My Device: Q5

Re: Q5

Sorry, I did mean the touch screen.  It does not register any touches at all.  This is actually the second time it's happened in a three week period.  I let it sit for a few days the first time and it started to work again but now it did it again so I've sent it in for repair.  

New Contributor
Posts: 9
Registered: ‎02-23-2012
My Device: Blackberry Playbook

Re: Q5

I am also disappointed with this phone!! Have had a Curve, Torch and Bold. This is the worst for many reasons. The screen does not respond to my touch to answer calls. People have to leave messages and I have to call back!!!! So frustrated.