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BlackBerry® Q5

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New Contributor
gamertwisted
Posts: 8
Registered: ‎01-06-2014
My Device: q5
My Carrier: rogers
Accepted Solution

blackberry q5 won't call or receive calls

I've had the q5 for just over 2 weeks just recently it stop functioning I go to make a call the phone seems it's trying to do something for a moment and then goes right back to the dialer, the phone is active I can send and receive text messages. I have signal. I'm using a newer software version. I took the device back to the dialer and they won't do anything for me just want to send it out leaving me with nothing. Any help for this
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Forums Advisor III
Ereeamazing
Posts: 1,022
Registered: ‎01-05-2014
My Device: BlackBerry Z10 - iPhone 4S

Re: blackberry q5 won't call or receive calls

Did your Q5 fell from a hieght or fell into water ??????

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Thanks Regards
Ereeamazing
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New Contributor
gamertwisted
Posts: 8
Registered: ‎01-06-2014
My Device: q5
My Carrier: rogers

Re: blackberry q5 won't call or receive calls

No, thankfully nothing like that. As the phone tried to make a call the screen dimes but then goes right back to the regular screen. Also tried calling voice mail and as with everything else does not function
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Forums Advisor III
Ereeamazing
Posts: 1,022
Registered: ‎01-05-2014
My Device: BlackBerry Z10 - iPhone 4S

Re: blackberry q5 won't call or receive calls

Do the signals drop often during the usage ?????

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Ereeamazing
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New Contributor
gamertwisted
Posts: 8
Registered: ‎01-06-2014
My Device: q5
My Carrier: rogers

Re: blackberry q5 won't call or receive calls

Not that I've noticed. However it's hard to tell on the phone usage as it doesn't dial. The text and bbm messages seem to send just fine
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Forums Advisor III
Ereeamazing
Posts: 1,022
Registered: ‎01-05-2014
My Device: BlackBerry Z10 - iPhone 4S

Re: blackberry q5 won't call or receive calls

Mostly this problem occur when the sim card reader does not work but in that problem the phone dose not detect the sim card but as u told that the Messaging is perfect so u r lucky that this isnt a Hardware Problem ......................... Try installing the software update and if still the problem remain then tell ........ If some thing was useful plz Like :smileyhappy:

 

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Ereeamazing
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New Contributor
gamertwisted
Posts: 8
Registered: ‎01-06-2014
My Device: q5
My Carrier: rogers

Re: blackberry q5 won't call or receive calls

Thank you I hope a fix will be coming soon
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JSanders
Posts: 82,865
Likes: 22,671
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry q5 won't call or receive calls


Did you buy this device from Rogers?




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New Contributor
gamertwisted
Posts: 8
Registered: ‎01-06-2014
My Device: q5
My Carrier: rogers

Re: blackberry q5 won't call or receive calls

Yes i did. Just over 2 weeks ago they won't do a thing for me
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JSanders
Posts: 82,865
Likes: 22,671
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: blackberry q5 won't call or receive calls

 You can ALSO try replacing or swapping the SIM card. Could be a bad SIM card.

 

BUT, don't let Rogers BS you.

You paid them for the Q5. You pay them montly for service, and that includes support and warranty return of the device.

 

Don't let Rogers run over you like that.

March back IN the store, tell them it is not working and you demand a warranty replacement.

Don't let them say they will send it off for three weeks to fix it.

Stand there. Ask for a manager. Wait. When they say again they won't fix, tell them that they will.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.