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Posts: 3
Registered: ‎09-06-2013
My Device: Q5
My Carrier: vodafone
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can't open email attachments (appear as winmail.dat)

Email attachments on my new Q5 arrive as winmail.dat files and cannot be opened. I have been told this a Microsoft Outlook problem rather than a Blackberry issue. The following fix has worked for emails sent from my own pc.

  1. Open outlook
  2. Select Tools
  3. Select Options
  4. Go to the Mail Format tab.
  5. Under ‘Compose in this message format’ – select ‘Plain Text’
  6. On same screen, click ‘Internet Format’ -  again, select ‘Plain Text’
  7. Click OK.
  8. Click OK again.

Whilst this does solve the problem of opening emails I have sent myself, it seems very unprofessional to have to ask anyone else sending me email attachments to do the same.

Please can anyone advise whether there is a more elegant fix?

Posts: 90,621
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't open email attachments (appear as winmail.dat)

Yep, it happens occasionally on my own.

 

But there is no other fix. It is an Outlook issue.




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Posts: 105
Registered: ‎08-24-2013
My Device: BlackBerry Z10 | BlackBerry Dev Alpha B | BlackBerry PlayBook 32GB | BlackBerry Z10 Limited Edition
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Re: can't open email attachments (appear as winmail.dat)

yup! it is the Outlook compressing the attachments in a way that your phone is having problems in decompressing ..

PS Its an Outlook Issue
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New Contributor
Posts: 3
Registered: ‎09-06-2013
My Device: Q5
My Carrier: vodafone

Re: can't open email attachments (appear as winmail.dat)

thanks for your reply - as the resident expert I'll trust your 'solution'. Seems odd though that this didn't happen with my blackberry bold. Anyone have an explanation for what is, in effect, a loss of functionality?
New Developer
Posts: 105
Registered: ‎08-24-2013
My Device: BlackBerry Z10 | BlackBerry Dev Alpha B | BlackBerry PlayBook 32GB | BlackBerry Z10 Limited Edition
My Carrier: Not Provided

Re: can't open email attachments (appear as winmail.dat)

not exactly a loss of functionality.. but may be called as a Miss of Functionality. They have completely redesigned the platform.. totally revamped which may be the possible cause of it. Hope the BB Team sees to this soon.
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Posts: 90,621
Likes: 23,976
Solutions: 6,170
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't open email attachments (appear as winmail.dat)


pranayshirolkar wrote:
not exactly a loss of functionality.. but may be called as a Miss of Functionality. They have completely redesigned the platform.. totally revamped which may be the possible cause of it. Hope the BB Team sees to this soon.

It has nothing to do with that. Nothing.

 

The very same happened ocassionally on my 8700, 9000, 8900, 9530, 9550, Z10 and Q10. It's not related to the new BB10 OS platform.




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 3
Registered: ‎09-06-2013
My Device: Q5
My Carrier: vodafone

Re: can't open email attachments (appear as winmail.dat)

thanks for the input - I'm new to all this forum stuff and hope I've now closed the thread.

New Developer
Posts: 105
Registered: ‎08-24-2013
My Device: BlackBerry Z10 | BlackBerry Dev Alpha B | BlackBerry PlayBook 32GB | BlackBerry Z10 Limited Edition
My Carrier: Not Provided

Re: can't open email attachments (appear as winmail.dat)

Thanks for letting me know Smiley Happy Kudos..
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Regular Contributor
Posts: 50
Registered: ‎01-01-2012
My Device: Blackberry Z10 , Playbook 32G
My Carrier: Rogers

Re: can't open email attachments (appear as winmail.dat)

OK, Found a fix for the one single situation problem I am having.

 

Only have the problem from my wife sending me pictures/calendar from her Outlook.

 

Fix:

Had her delete my contact info

Had her manually re-add me

FIXED!

 

New Member
Posts: 1
Registered: ‎07-23-2015
My Device: Q5
My Carrier: Virgin Mobile

Re: can't open email attachments (appear as winmail.dat)

[ Edited ]

I had a software update yesterday for my Q5 and now it will not open any jpgs that are received.  It converts them to winmail.dat  It is not an outlook issue bc up until the update yesterday it was fine.  I am sending myself .jpgs and when I recieve the email on my bb it is now a winmail.dat.  Help please!!

 

ETA:  UPDATE VERSION 10.9.5.22

 

ETA:  I did do the change on my outlook but it still does it.  Hoping someone can help, this is not good.  Smiley Sad