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BlackBerry® Q5

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Visitor
Posts: 1
Registered: ‎07-25-2013
My Device: Q5
My Carrier: nawras

my Bbm stop working once I click on personal Dp

[ Edited ]

Hello  , 

I got my  blackberry Q5 week  ago I had face this  problem 

is  like  when  i  want to  change  my  display  picture  

in bbm 

it get stuck   ... 

any  Help ?

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: my Bbm stop working once I click on personal Dp

Hello muhanned and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're having an issue with your BBM.

 

To clarify, when you go to your BBM and tap on your photo to change it, your device seems to stop responding? 

 

Is there any error message displayed? If so, what is that error? 

 

If you go to Pictures, find a photo you would want to use as your BBM pic, tap the 3 dots on the lower right hand corner, select Set As and choose BBM Picture, are you able to set the photo? Do you get any error? Does the device freeze? 

 

Under Settings>About>Category OS what's your software version?

 

Thanks! 

-HMthePirate

 

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New Contributor
Posts: 7
Registered: ‎07-26-2013
My Device: blackberry Q5
My Carrier: Mobily

Re: my Bbm stop working once I click on personal Dp

I have the exact problem on my Q5 . I can`t change my dp and status the app freez .


no messege shown when its stop responding.  No error messege were shown.

I tried to reinstall my bbm , but when I go to my world > BBM I got this messege unavailable for your device .


as u can see:

 

 

 

My OS 10.1.0.4181

blackberry Q5

 

New Contributor
Posts: 7
Registered: ‎07-26-2013
My Device: blackberry Q5
My Carrier: Mobily

Re: my Bbm stop working once I click on personal Dp

solved it Smiley Very Happy

 

I installed and used an app called "my profileslight" .. solved the problem then deleted it Smiley Tongue . now I can change my db and personal msg  . But why in Blackberry world says bbm not available ???

Highlighted
New Contributor
Posts: 4
Registered: ‎08-28-2013
My Device: Q5
My Carrier: blackberry

Re: my Bbm stop working once I click on personal Dp

Please how did you go about it. Am having serious trouble changing my DP. Its a week already.
New Contributor
Posts: 4
Registered: ‎09-21-2013
My Device: Q5
My Carrier: Koodo

Re: my Bbm stop working once I click on personal Dp

I have the same problem.

Brand new Q5, Software V 10.1.0.4181

When I go into BBM under "chats" I can use it until I tap my own name. Then the screen freezes and the only action I can take is to swipe to minimize it, close BBM and then re-open.

Any resolutions?

I was able to go into pictures and update my profile picture that way.

Thanks!

New Contributor
Posts: 8
Registered: ‎08-19-2013
My Device: Q5
My Carrier: etisalat

Re: my Bbm stop working once I click on personal Dp

i cant use my BBM profile even i cant view my PINCODE..

i nought myprofile pro but still there are some features are not there such as: dont havce the display name to be edit

New Member
Posts: 1
Registered: ‎12-03-2013
My Device: samsung gt-s6310
My Carrier: 3

Re: my Bbm stop working once I click on personal Dp

yes i can re-set the picture but i still get stuck when i tap the display name bar

 

New Contributor
Posts: 4
Registered: ‎09-21-2013
My Device: Q5
My Carrier: Koodo

Re: my Bbm stop working once I click on personal Dp

Have you upgraded your software to the most recent release? It was supposed to have fixed this issue.