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BlackBerry® Q5

New Member
Posts: 1
Registered: ‎02-10-2014
My Carrier: virgin mobile
Accepted Solution

phone seems like it's on but the screen is blank

My Q5 got dropped onto the floor and now it seems like it's on as it vibrates and the light flashes when I receive messages and phone calls but the screen is completely blank..Does anyone know how to fix this??

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Guru III
Posts: 29,210
Registered: ‎06-25-2008
My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: phone seems like it's on but the screen is blank

you either broke something or some thing came loose


I have not taken one apart yet but there are some youtube vids on it if you want to see if it could be something loose

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