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BlackBerry® Q5

New Member
Posts: 1
Registered: ‎08-17-2013
My Device: blackberry q5

q 5 does not wanna reload software

after doing a system restore to factory settings , and asking to restart my q5 , my phone does not stay connected to do software update , i have a phone and usb to laptop screen on my blackberry screen, and cant to a factory restore again to restart the prosess

please help any one

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Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: q 5 does not wanna reload software

Hey jayjayherbst,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


Follow the steps in this KB article to resolve the issue: www.blackberry.com/btsc/KB33480


Let me know if you have any more questions.





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New Member
Posts: 1
Registered: ‎04-07-2014
My Device: Blackberry Q5

Re: q 5 does not wanna reload software

hello, i also have the same problem with my blackberry q5, i followed the instruction you gave but it still shows error during installation. what can i do ??

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