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BlackBerry® Q5

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New Member
hoded
Posts: 2
Registered: ‎11-30-2013
My Device: q5 bbm

restore

i backup the phone and did a factory reset and uploaded the latest version of the software - but when i try to restore the data- it refuses to do so.

 

keep  getting the following msg.

 

there could have been a problem with the device or connection during the restore. verify that thedevice is turned on and connected

 

please advise what to do -- already retried to factory default but it refuses to restore

New Member
hoded
Posts: 2
Registered: ‎11-30-2013
My Device: q5 bbm

Re: restore

found the mistake -----when the phone restart  it asks for the langauge you have set - in case you have change the default from english UK to any other langauge the restore function will not work.

 

Regards