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Contributor
jrazonable
Posts: 18
Registered: ‎09-26-2012
My Device: Curve 9360
My Carrier: STC Saudi Arabia

9360 not opening html emails

Hi, can you help me figure out how to setup my 9360 to receive html emails, I checked the email preference but its not there, please help, thanks
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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: 9360 not opening html emails

Hey Jrazonable,

Welcome to the BlackBerry® Support Community Forums.

 

To better assist you with HTML email can you confirm what type of email service are you using BlackBerry® Enterprise or BlackBerry® Internet? 

 

And also to clarify are you missing the option to enable HTML email?

1. Open the Message folder.
2. Press the Menu key.
3. Choose Options.
4. Select Email Preferences.

5. HTML Email.

 

Thank you.

-HB

 

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Contributor
jrazonable
Posts: 18
Registered: ‎09-26-2012
My Device: Curve 9360
My Carrier: STC Saudi Arabia

Re: 9360 not opening html emails

My emails are internet based, gmail and yahoo, and one POP from the office.
I also confirm that I am not seeing the HTML option from the email preferences. Do I need to download any software for this? I already updated my OS to 7.1
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Contributor
jrazonable
Posts: 18
Registered: ‎09-26-2012
My Device: Curve 9360
My Carrier: STC Saudi Arabia

Re: 9360 not opening html emails

yes i am missing the option to enable HTML emal...

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Guru I
Xandrex
Posts: 18,401
Registered: ‎07-29-2008
My Device: Z30, Playbook, 9320BES
My Carrier: B&You _ SFR

Re: 9360 not opening html emails

hello jrazonable,

to get better help, can you answer all of hatchback's questions in message 2?



The search box on top-right of this page is your true friend, and the public Knowledge Base too:
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Contributor
jrazonable
Posts: 18
Registered: ‎09-26-2012
My Device: Curve 9360
My Carrier: STC Saudi Arabia

Re: 9360 not opening html emails

hi xandrex

i already answered his questions

1. emails are internet based not BES
2. i dont see the option html email on my blackberry

do you have solutions?
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Contributor
jrazonable
Posts: 18
Registered: ‎09-26-2012
My Device: Curve 9360
My Carrier: STC Saudi Arabia

Re: 9360 not opening html emails

Please use plain text.