Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

Reply
Highlighted
Contributor
Posts: 11
Registered: ‎10-24-2008
My Device: Not Specified
Accepted Solution

9530 wont back up!

Ok  my storm wont let me do a back up file..  it says "ERROR BACKING UP DATABASE"

 

pls help my pone keeps frezzing and turn it self and i would like to do a back up so i dont loss all my data.

Forums Veteran III
Posts: 4,526
Registered: ‎10-16-2008
My Device: Bold - T-mobile

Re: 9530 wont back up!

If you connect the device to the pc and Blackberry desktop Manager, the program can see your phone?

 

--------------------------------------------------------------------------------
If I help you with any inquire, thank you for click kudos in my post.
If your issue has been solved, please mark the post was solved.
New Contributor
Posts: 7
Registered: ‎12-02-2008
My Device: Not Specified

Re: 9530 wont back up!

[ Edited ]

This is usually solved by clearing the Browser Cache before you backup.

 

Open Desktop Manager and click on "Backup and Restore".  Then Click on "Advanced"

 

On the Right side are "Device Databases"  Scroll down and select "Browser Data Cash", then click on "Clear".

 

You can then go back to Backup and Restore and Backup your Strom.

 

 

Message Edited by chasvs on 01-09-2009 03:15 PM
Contributor
Posts: 11
Registered: ‎10-24-2008
My Device: Not Specified

Re: 9530 wont back up!

this can be closed.... i sorted the issue out.. sounds dum but i did nto notice that my coworker had his bb pulg in to the othere usb port.. unpluged his and worked great.. did my back up.
Regular Contributor
Posts: 100
Registered: ‎01-28-2009
My Device: Not Specified

Re: 9530 wont back up!

Chasvs, your idea worked for me... thanks!
New Member
Posts: 1
Registered: ‎04-08-2009
My Device: Not Specified

Re: 9530 wont back up!

I had this problem with my brand new storm, but your post sorted it out for me. many thanks, great help.
New Contributor
Posts: 7
Registered: ‎07-08-2009
My Device: Blackberry Storm 9530

Re: 9530 wont back up!

I had the same error today. I done what the forum person said and then I was able to backup my Storm. Thank you! KUDOS