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New Member
mich2disco
Posts: 2
Registered: ‎11-07-2012
My Device: Storm 2 9550

9550 Can't upgrade the software

OK, so maybe it's that I have the wrong password?  But then when I click "forgot password" and type in my e-mail address it says "Blackberry App world is having trouble connecting to the blacberry app world server.  Verify your network connections and try again. Error ID 30637" Consequently, I haven't updated in over a year.

 

completely frustrated with trying to get support for this.  I want a chat or a number to call, not hunting through past posts and then posting here. 

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 9550 Can't upgrade the software

Hi mich2disco

 

Welcome to BlackBerry Support Community Forums

 

 

If you forgot your BlackBerry ID password then you can reset it here BlackBerry ID Password Reset . And if even after you get that error then please follow this Knowledge Base :   KB28188 .

 

 

 

Prince

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New Member
mich2disco
Posts: 2
Registered: ‎11-07-2012
My Device: Storm 2 9550

Re: 9550 Can't upgrade the software

Thanks for the reply.  When I follow the "reset" link, and enter my username, it tells me to enter a valid Blackberry ID username.  I've tried the one I thought it was, and several that I'm sure it's not and still can't get in.  Now what??

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: 9550 Can't upgrade the software

Hi mich2disco

 

 

In order to Access App World you need to have a valid BlackBerry ID,Have you gone through the Knowledge base I suggested on my above post regarding the errror ,If not then please go through it and see if you meet those requirement.In addition look at this : What is BlackBerry ID? .

 

 

Prince

_____________________________________________________________________________ 

 

Click " Like " if you want to Thank someone.

If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

 

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.