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BlackBerry® Storm™

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Contributor
Posts: 22
Registered: ‎01-29-2009
My Device: Not Specified

.99 OS Problems

I was helping a friend download the new OS after i had succesfully downloaded it to mine.  When i installed it to his, exactly the same way as I did to mine, it didn't put his contacts in there but it did put in his pictures.  My DM was set to automatically make a backup first but I can't find the file.  Also, I went back down to the .75 and the same thing... The browser was missing.  He did a setup and clicked on a link and the browser came back (in .75). Everything is there, all his settings and email address and pictures just no contacts. 

Please help me. 
Thanks.
Posts: 92,722
Likes: 24,235
Solutions: 6,269
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: .99 OS Problems

I take it he does not a previous backup of the device?

 

Try searching the PC's entire hard drive for "*.ipd", which is the backup file the process makes before deleting and loading the new OS.

 

Also, on the BB, look at Options > Status > Menu > Database Sizes. What are the numbers next Address Book? If there are no contacts present it will read "0/0kb", if any are present it will show the number.

 

If something is there, go back to the Address Book > Menu > Filters and make certain all filters are UNchecked and save.

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Contributor
Posts: 22
Registered: ‎01-29-2009
My Device: Not Specified

Re: .99 OS Problems

Ok. I found the file.  Thanks alot.  Now this leads to more questions. Is there a way to see what is in the file before I do a restore.  The reason I ask is because the file size is about a tenth the size of my backup files.  BTW thank you so much for your quick reply.

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Elite II
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: .99 OS Problems

Use this ABC Amber BlackBerry Converter application.

tanzim                                                                                  
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Regular Contributor
Posts: 61
Registered: ‎01-28-2009
My Device: Blackberry Storm 9530

Re: .99 OS Problems

You could also view it in txt editor...that would give you the details of the contents. I had to restore my contacts once that way.
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Pictures of Mars totally make up for a lack of affordable health care!