02-15-2009 01:04 AM
02-15-2009 01:22 AM
I take it he does not a previous backup of the device?
Try searching the PC's entire hard drive for "*.ipd", which is the backup file the process makes before deleting and loading the new OS.
Also, on the BB, look at Options > Status > Menu > Database Sizes. What are the numbers next Address Book? If there are no contacts present it will read "0/0kb", if any are present it will show the number.
If something is there, go back to the Address Book > Menu > Filters and make certain all filters are UNchecked and save.
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
02-15-2009 01:31 AM
Ok. I found the file. Thanks alot. Now this leads to more questions. Is there a way to see what is in the file before I do a restore. The reason I ask is because the file size is about a tenth the size of my backup files. BTW thank you so much for your quick reply.
02-15-2009 01:49 AM
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02-15-2009 02:47 AM