Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

Reply
Retired
Beholder
Posts: 531
Registered: ‎03-25-2008
My Device: BlackBerry Storm

Application icon missing - KB19976

Application icon missing and displays in an 'Archived' status in BlackBerry App World after upgrading to BlackBerry Device Software version 5.0

 

Overview

When upgrading to BlackBerry Device Software version 5.0, if you have installed an application that is not compatible with BlackBerry Device Software 5.0 prior to the upgrade to BlackBerry Device Software version 5.0, the icon for that application will no longer be present on the BlackBerry smartphone.

 

Cause

This issue is caused when incompatible applications previously downloaded from BlackBerry App World are removed by BlackBerry Device Software 5.0 and are moved to an 'Archived' state. This behavior is outlined in KB19913.

 

Resolution

 

There are two resolutions for this issue please see below:

 

Resolution 1


Upgrade to BlackBerry App World version 1.1.0.23 by downloading the latest version from http://www.blackberry.com/appworld

 

Resolution 2


To resolve this issue on BlackBerry App World versions 1.1.0.20 or earlier, complete the following steps:

  1. Perform a hard reset on the BlackBerry smartphone.  For instructions on performing a hard reset, see KB02141.
  2. Within BlackBerry App World navigate to My World.
  3. Select the missing application that has a status of Archived.
  4. Click the Full Menu key and chose Delete.
  5. Note that the status under the application now shows Uninstalled.
  6. Click the application entry and click Reinstall.

 

 

Additional Information

The applications affected by this behavior will be ones installed from BlackBerry App world and that exist in the list of incompatible applications oulined in KB19913.

 

Source KB19976




Want to learn how to use your BlackBerry® smartphone? Visit youtube.com/blackberry to help you get the most out of your BlackBerry smartphone!


Do you have questions about your BlackBerry smartphone?

Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!