10-14-2012 05:31 PM
Since the last OS update, the camera on my phone won't save pictures properly - almost every picture looks fine until you press the button, then what is saved is a color blocked mess of random junk. Every once in a while it will actually save a picture properly - maybe one out of fifteen or so.
Previous attempts to contact BB support have been futile. Anyone have any ideas on what may be going on?
10-17-2012 09:07 AM
Welcome to the forums.
In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.
Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc
Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.
Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo