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Developer
rcmaniac25
Posts: 1,805
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.3253, Z10 (STL100-3)-10.3.1.997 Dev OS, Z30 (STA100-5)-10.3.1.997 Dev OS, Passport (SQW100-1)-10.3.0.1418, PlayBook (16GB)-2.1.0.1917
Accepted Solution

BB Wallet not showing up after update to OS 5.0

I had BlackBerry Wallet installed previous to OS 5.0. Now after updateing to OS 5.0 it won't show up. I checked all folders on the home page, Applications in the option menu, and Desktop Manager. The Applications screen, Desktop Manager, and App World all say it's there but I cannot find it anywhere. Anyone have the same issue, or better, anyone fix it?

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Developer
rcmaniac25
Posts: 1,805
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.3253, Z10 (STL100-3)-10.3.1.997 Dev OS, Z30 (STA100-5)-10.3.1.997 Dev OS, Passport (SQW100-1)-10.3.0.1418, PlayBook (16GB)-2.1.0.1917

Re: BB Wallet not showing up after update to OS 5.0

Anyone?

---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Developer
Posts: 1,474
Registered: ‎04-14-2009
My Device: Not Specified

Re: BB Wallet not showing up after update to OS 5.0

[ Edited ]

Check whether the module(s) is on the BlackBerry (e.g., use JavaLoader -u dir, or browse the list of modules in Options -> Applications -> Modules). If the module is still there, then it probably has verification errors. In this case, clear the Event Log, then cold-reboot the device and post the log here. The full details of verification errors will be in the log.

New Contributor
wwiseman
Posts: 8
Registered: ‎03-20-2009
My Device: Storm 9550 Verizon

Re: BB Wallet not showing up after update to OS 5.0

I am also having this same issue.  I followed the directions given by klyubin and it did not show wallet anywhere.  Although it states it has been archieved and I find this in my downloads and click to re-install.  Once installation is completed it disappears.  I cannot locate it anywhere.  Although it does not show in my world when I try to download again it tells me it is already loaded on my device.  When I do a bettery pull it shows up again in my download folder as being archieved.  I then begin the whole process over with the same outcome.  Any other help would be appreciated.

Developer
Posts: 1,474
Registered: ‎04-14-2009
My Device: Not Specified

Re: BB Wallet not showing up after update to OS 5.0

wwiseman, you may have misunderstood me. The directions I gave in my previous post are for troubleshooting purposes only -- they aren't supposed to fix the issue.

Developer
rcmaniac25
Posts: 1,805
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.3253, Z10 (STL100-3)-10.3.1.997 Dev OS, Z30 (STA100-5)-10.3.1.997 Dev OS, Passport (SQW100-1)-10.3.0.1418, PlayBook (16GB)-2.1.0.1917

Re: BB Wallet not showing up after update to OS 5.0

[ Edited ]

That's another thing, it shows up as being archived but whenever it says it installed correctly it doesn't show up.

 

klyubin: I'll throw a curve ball at you, it shows up when I do JavaLoader -u dir but doesn't show up when I do Options->Applications->Modules. I'm more inclined to beleave the BlackBerry itself because when I do "JavaLoader -u info" and enter in one of the module names it returns that the module doesn't exist.

 

I have tried everything, installing from internet, installing from browser, installing from desktop, restoring, App World, cold reboots, battery pulls, and force loading (JavaLoader -u load *ui, *lib, *help_en, *help_fr). None have worked. I don't know what else to try.

---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Developer
Posts: 1,474
Registered: ‎04-14-2009
My Device: Not Specified

Re: BB Wallet not showing up after update to OS 5.0

JavaLoader's "info" commad does not even connect to the BlackBerry -- it simply looks for the module(s) in your current working director and prints information about them.

 

Please follow the instructions and post the Event Log that covers a cold-reboot. If there are issues with the module, they are very likely to be captured in that log.

Developer
rcmaniac25
Posts: 1,805
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.3253, Z10 (STL100-3)-10.3.1.997 Dev OS, Z30 (STA100-5)-10.3.1.997 Dev OS, Passport (SQW100-1)-10.3.0.1418, PlayBook (16GB)-2.1.0.1917

Re: BB Wallet not showing up after update to OS 5.0

[ Edited ]

Didn't know that, learn something new everyday. Ok will try your instructions and post the results.

 

Edit: The attachment is the event log after a cold reboot.

 

Edit 2: After eraseing the log and doing a cold reboot, "JavaLoader -u dir" no longer says any of the BB Wallet modules are there.

---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Developer
rcmaniac25
Posts: 1,805
Registered: ‎04-28-2009
My Device: Z10 (STL100-4)-10.2.1.3253, Z10 (STL100-3)-10.3.1.997 Dev OS, Z30 (STA100-5)-10.3.1.997 Dev OS, Passport (SQW100-1)-10.3.0.1418, PlayBook (16GB)-2.1.0.1917

Re: BB Wallet not showing up after update to OS 5.0

Does this help anyone to figure it out?

---Spends time in #blackberrydev on freenode (IRC)----
Three simple rules:
1. Please use the search bar before making new posts.
2. "Like" posts that you find helpful.
3. If a solution has been found for your post, mark it as solved.
--I code too much. Well, too bad.
Developer
Posts: 1,474
Registered: ‎04-14-2009
My Device: Not Specified

Re: BB Wallet not showing up after update to OS 5.0

I thought this was an application installed via conventional methods rather than via App World. Since it's an App World app, I can't help you here, as I don't have much experience in this area. Seems like the application is archived, meaning the module(s) are not installed.

 

Try deleting the App World archive for the app and then downloading and installing the app again.