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BlackBerry® Storm™

New Contributor
Posts: 2
Registered: ‎04-09-2013
My Device: BlackBerry Storm 9500

BlackBerry Storm 9500 "Reload Software 513"

I have BlackBerry Storm 9500 phone and that is worked fine till yesterday.but now i connect the pc software nad try to trasfer my images to my pc as normal way.then i leave the my seet for a min.after i came back can see "Reload Software 513" and cannot do anything further.

 p/s can i have the soloution & how to resolve this....???





Hall of Famer II
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: BlackBerry Storm 9500 "Reload Software 513"

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB13003 "JVM 513" error appears on the BlackBerry smartphone

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎04-09-2013
My Device: BlackBerry Storm 9500

Re: BlackBerry Storm 9500 "Reload Software 513"

Thank u very much for reply & i'll try & give u feedback a.s.a.p