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New Contributor
josepha
Posts: 3
Registered: ‎10-10-2013
My Device: Storm 9530

Blackberry Desktop Software Has Stopped Working

Blackstorm Storm 9530

 

In the last three days I have been unable to sync files. All I get is this message but I cannot find how to correct it.

 

All  help appreciated

Guru I
John_Clark
Posts: 16,180
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Blackberry Desktop Software Has Stopped Working

Have you tried uninstalling and reinstalling Desktop Software?
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New Contributor
josepha
Posts: 3
Registered: ‎10-10-2013
My Device: Storm 9530

Re: Blackberry Desktop Software Has Stopped Working

No. Could you advise me of the specifics in laymen terms.

 

 

Guru I
John_Clark
Posts: 16,180
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Blackberry Desktop Software Has Stopped Working

http://www.blackberry.com/btsc/KB02206
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
josepha
Posts: 3
Registered: ‎10-10-2013
My Device: Storm 9530

Re: Blackberry Desktop Software Has Stopped Working

Thank you John. Unistall went well, but getting the reinstall did not. Will try to go to Blackgerry site and see if I can download from there.