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Hi and Welcome to the Community!
Actually, you are already working with the folks who can resolve this. The carriers control their systems. If Vodafone truly released your PIN, then you should be able to sign into the same BB ID on Simple and things should shift over.
From what you say, Vodafone thinks they released it, but Simple thinks they did not. You need to get them on the same page...maybe even a conference call between them, so that they can both be looking at their systems at the same time and talking the same "language" to each other. If they need help, they can escalate to BlackBerry...but you, as an end user, cannot do that. The carriers must work this out.
Good luck!
Actually, you are already working with the folks who can resolve this. The carriers control their systems. If Vodafone truly released your PIN, then you should be able to sign into the same BB ID on Simple and things should shift over.
From what you say, Vodafone thinks they released it, but Simple thinks they did not. You need to get them on the same page...maybe even a conference call between them, so that they can both be looking at their systems at the same time and talking the same "language" to each other. If they need help, they can escalate to BlackBerry...but you, as an end user, cannot do that. The carriers must work this out.
Good luck!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||||||
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