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BlackBerry® Storm™

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vijendra07kulhade
Posts: 15
Registered: ‎07-14-2010
My Device: Blackberry 9520

Blackberry Storm 9520 App Error 523 can It be a main board issue too?

Hi 

 

This is my third post to this forum in last 4 month. Finally I get rid of my storm 9250. On starting It was showing some Uncaught Exception and then automatically a white screen appeers which says App Error 523 and phone restarts again. I posted my query here, but didn't got any reply. So I submitted my phone to a service center. they said It will be fixed in 1 day and you can get it back tommorow. Since that day last Wednsday I am waiting to get it fixed, but no response is coming. Sometime they says it is under daignosis, sometimes they says will let you know the issue. I guess they are not understanding the issue and This way I am about to loose my 4 month old BB9520. Can any one tell me can it be a hardware issue or they are not understanding it.

 

Thanks  

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry Storm 9520 App Error 523 can It be a main board issue too?

App Error 523 is a software error, most often related a theme or third party application you've installed.

 

Follow these directions:


1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. 

 

Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




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customer
Posts: 1
Registered: ‎09-26-2010
My Device: Storm 1

Re: Blackberry Storm 9520 App Error 523 can It be a main board issue too?

What if you get to the Communication Port Selection on the Application Loader Wizard on step 4:  "4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button." and there is no "USB-PIN: UNKNOWN" option and no way to populate the field?  Please help.