06-05-2012 11:29 AM
I have a blackberry storm 9500 and my husband has the second generation Storm. Both phones have the white reset screen and the phone will not reset. Does not show up on pc when connected via usb.
06-12-2012 10:02 AM
Welcome to the BlackBerry Support Community.
Perform a reload or upgrade the BlackBerry® Device Software to address the issue with your BlackBerry® Storm™ 9500 smartphone being stuck on a white screen. For more information on this procedure see the following article:
How to update or reinstall BlackBerry Device Software using BlackBerry Desktop Software - http://www.blackberry.com/btsc/KB03901
We hope this helps.
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