It's hard to say at this point, but this is what I'd suggest. First off, ensure the phone is plugged into an OEM (BlackBerry) wall charger. Other chargers have been known to create problems when the charge drops too low. Then try charging it for a few hours. Is there any improvement? If not, the next step is to remove the battery from the phone for a minute, then reinsert it. While the battery is out, ensure that all of the contacts on the phone and the battery look clean. Sometimes removing the battery will fix charging issues.
If none of that works, the next step is to try a different battery.
Barring all of that, you may be wanting to contact the seller and let them know that the phone is faulty. If they are a respectable seller, they will take the phone back.
If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.
If your issue is resolved, don't forget to click the Solution button on the resolution!
