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BlackBerry® Storm™

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New Contributor
that1girl
Posts: 3
Registered: ‎09-01-2010
My Device: Storm 9500

Blackberry platform stuck on my screen. help?

My storm's screen is stuck on Blackberry platform 4.2.0128. I cant get it off, i tried pulling the battery and its still there when my phone loadsback up. Any time I try to click on the any of the apps that pop up, it tells me  "Error starting"

can anyone help me get it to my normal home screen please?

 

thank you

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry platform stuck on my screen. help?

With the BlackBerry device POWERED ON, remove the battery for about five minutes, and then reinsert the battery to reboot.

 

If still not, please post back.




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2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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New Contributor
that1girl
Posts: 3
Registered: ‎09-01-2010
My Device: Storm 9500

Re: Blackberry platform stuck on my screen. help?

I did try that because i was taking it out for classes which are about an hour each and each time i put the battery in it starts up and goes back to that screen. Im thinking i need to take it to verizon again.  but thank you for your help, any other ideas please post.  thank you again

JSanders
Posts: 86,606
Likes: 23,204
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry platform stuck on my screen. help?

1) Make sure you have Blackberry Desktop Manager installed.
http://na.blackberry.com/eng/services/desktop/
2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."
4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.
5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life.

 

Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.
http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads
Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
that1girl
Posts: 3
Registered: ‎09-01-2010
My Device: Storm 9500

Re: Blackberry platform stuck on my screen. help?

That worked!!! thank you so much!!! ((only promblem is i lost my contacts, no big deal i can get them back quickly)) but thank you again :]

New Member
lucielouisesterne
Posts: 1
Registered: ‎02-02-2011
My Device: Curve 9300

Re: Blackberry platform stuck on my screen. help?

Hi, ive got the exact same problem but i've got a Curve 9300...

 

Can you help with that at all?

 

Thanks

New Member
yutpeckc
Posts: 1
Registered: ‎06-25-2011
My Device: 9780 BOLD

Re: Blackberry platform stuck on my screen. help?

I have a similar problem with my Bold 9780.

It is stuck on BlackBerry Platform 6.5.0147.

I use a Mac, what should I do?

New Member
blackberriessuck
Posts: 1
Registered: ‎06-26-2011
My Device: Bold - 9780

Re: Blackberry platform stuck on my screen. help?

You have the exact same problem I do. I have a 9780 with Rogers and a MacBook. I've been working on the phone and searching online but everyone is useless especially RIM Blackberry for making devices and not any tech support with them. I've had a blackberry for 18 days now, switching from the iPhone 4 and have never had bigger head aches with this garbage device. I've lost all my business contacts, notes and everything. I did back them up regularly but it got deleted along with everything. They make the most glitchiest software that any phone company can make. I bought the playbook but I'm returning it because I can't stand RIM Blackberry products now. How about testing all the software that you release RIM? I've had a iPhone for the past 4 years and not a SINGLE problem and now 18 days into Blackberry than this.