02-12-2010 02:46 PM
I have looked everywhere and i cant seem to find any drivers. the blackberry website seems to say that they are on windows update and I can find them but i don't know how to extract them. Basically, i have a custom built pc and windows 7. All usb ports have been tested with other devices. I tried the desktop manager 5.0 and 4.7 and that doesn't recognize my BB. Windows says that i have connected an unknown device.
I tried rebooting the device and pc and removing the battery from the device. All to no avail.
Someone please tell me where to find it, give me steps to get it working, or where to find a self extracting driver. Also I downloaded the RIM blackberry smartphone driver from the windows update site and it still says it didn't install correctly
02-12-2010 02:54 PM
Hi and Welcome to the Forums!
When you install the RIM desktop app, it installs all of the necessary drivers...so there's nothing further to extract and install...so something else must be amiss...see these:
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these.
Hopefully something there is helpful!
02-12-2010 03:51 PM - edited 02-12-2010 03:52 PM
Since you've installed and uninstalled several times, it may be that something residual is there and is corrupt. I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
3) Get a fresh download of the RIM DTM software:
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again. You might have to dig deeper into the registry during the clean uninstall -- I've heard from others who had to dig all over the place in their registry to truly remove all traces of anything to do with DTM...and only then could they get a clean install. Painful, I know...but that's what I've heard to work for others.
Good luck and let us know!
02-12-2010 04:49 PM
My beloved M-I-L just upgraded her laptop to Win7 and "lost" her sound and printer drivers. She has been involved with a back and forth with the fine folks at MS and they are telling her she is not alone and at this point they don't know "why" but that they are looking in to it.
Apparently it is a problem with upgrades to and not OEM Win7.
sdgardne gave you great steps especially as to being logged in as administrator. This is a carryover from the wonderful folks at Vista....
02-12-2010 09:32 PM
Still nothing. IDK whats up with the phone it works well with my mothers custom built xp machine that i also put together. so, im thinking it might be something involving the OS
02-14-2010 08:02 PM
From your latest post, I think that there is nothing wrong with the BB nor with DTM. Rather, something about that PC is the culprit...diagnosing that is waaay outside of the ability to do via this medium.