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New Member
BB9520_user
Posts: 1
Registered: ‎08-10-2010
My Device: Blackberry Storm2 9520

Caller ID not working - Blackberry Storm 2 9520

My caller ID does not work. All call I receive appear as unknown number.

Any solutions?

JSanders
Posts: 86,543
Likes: 23,195
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Caller ID not working - Blackberry Storm 2 9520

There could be any one of three solutions... Try these:

1. Make sure you set your own country code at Phone Dialer Screen > Options > Smart dialing.
Set your country code in this format: "+xx" where xx = your country code. Some countries have two or three digit Country Codes. Do not place the '+' in your contact's entry.
* In the US, set this Country Code as "+1", and place your loca area code in the proper box (this normally the default setting in a new BB).

2. At the same location, change the National Number Length to the number of digits for your country (since some countries will have less than 10 as set as the default in the BB). Find out the total digits, minus the country code. Do not place the '+' in your contact's entry.
* For example, some countries have a total number to 8 (plus 3 for country code). You would enter "8".

3. You may have "Content Protection" set on your Address Book.
Look at Options > Security > General Settings. Scroll down to Content Protection > Include Address Book = NO.




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New Contributor
kirouac
Posts: 3
Registered: ‎09-01-2010
My Device: Blackberry 9520

Re: Caller ID not working - Blackberry Storm 2 9520

I am having the same problem.

 

I have changed it to +1 for Canada

and 10 digit for national number length 

 

and for some reason I could not find option > security > general setting > content protection....

 

:smileysad:

still getting unknown caller.

New Contributor
kirouac
Posts: 3
Registered: ‎09-01-2010
My Device: Blackberry 9520

Re: Caller ID not working - Blackberry Storm 2 9520

Solved the problem....

 

For some reason blackberry 9520 does not support a feature from Fido or Roger network called Name Display (bundle with Caller ID)

 

To solve this issue, simply call them and tell them to disable the Name Display and still enable the Caller ID function.

 

Hope this help for everybody who has the same problem.