BlackBerry® Storm™

[az2md]

I took kids out to the beach yesterday and had my phone in my holster and on my belt and totally forgot. It got a little wet and I took it off and put it aside. It stayed ON and I even received a call from it. When I hung up the phone after the call, the Camera Flash turned on and I am unable to turn it off. It is draining the battery.

The phone turns on completely fine, I can check my email, send and receive emails, phone calls and can text but the camera flash light remains ON. I have tried everything and have even turned the flash OFF but it is not working.

Has anyone else seen anything similar? I was reading up on posts and someone had a similar issue with BB Pearl and reinstalled the OS and it seemed to fix the issue.

Please advise.

Paul

[JSanders Resident Expert]

Greetings, and welcome to the BlackBerry.com Support Forums.

First--I would make sure your device is COMPLETELY dry, or you'll continue to have problems.

http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F

Then, after a few days of drying, if the flash remains on, you should consider reloading the OS a potential fix. If there is salt deposits on the wiring causing the flash issue, an OS upgrade/reload will not fix that.

[fnag]

and how does one reload the os?

[JSanders Resident Expert]

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fnag wrote:

and how does one reload the os?

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I'd be glad to answer that... but first, can you state what the issue is your having?

Sometimes an OS reload is the last thing needed.

[fnag]

sure, the problem started yesterday- the touch pad wasnt working. got it to work after a while but then this morning the flash came on and it wont go off no matter what i do which means that the battery gets drained really quickly. I've checked camera and video settings- both have flash set to off. light comes straight back on when i put the battery back in. Dont think the phone has had moisture exposure- strip on battery is still white... thanks

[JSanders Resident Expert]

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fnag wrote:

 Dont think the phone has had moisture exposure- strip on battery is still white... thanks

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The strip on the battery means nothing.

There is a square white 1/4" sticker inside the device, normally if you remove the battery you will see it. That is the actual device Liquid Damage Indicator... and STILL, high humidity (not full moisture or liquid) can cause the issues you're describing. Keeping the device powered on, loading a new OS, removing and inserting the battery, can possibly only further damage the device.

Moisture can come from laying a bathroom counter during a hot steamy bath or shower, in a gym locker, in a pair pants or shirt pocket while your sweaty during a run or workout, etc.

IF there is a remote possibility of anything like that, remove the battery, and place the device and the battery in a bag of dry white rice for 3-4 days.