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New Contributor
Posts: 5
Registered: ‎04-23-2010
My Device: Blackberry Storm 2

Can't Update OS

I have Blackberry 9500 and am trying to update and I am getting a message that I am unable to update.  It does not give a reason why.  Could somepne help me please?

 

Jerri Ward

Hall of Famer II
Posts: 49,713
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2267), Playbook (2.1.0.1526)

Re: Can't Update OS

Hello,

 

Can you perhaps provide further details? For instance, what OS are you updating from and to? And how exactly are you making the attempt -- OTA, DTM, or downloaded OS package? And where, exactly, in the process does the message present? And is "unable to update" the precise error message? I suspect not.

 

Thanks.




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