08-21-2013 09:58 AM
I went to purchase the Documents To Go Premium, By DataViz, Inc. but my Blackberry Storm 9530 gets hung up at 3. Upgrade your software
The following was displayed on the webpage:
You need the latest version of BlackBerry World installed on your smartphone to continue.
I copied the above message to paste here & the following came with it. This was not seen on the webpage:
* Please do not navigate away from this page or disconnect your smartphone while BlackBerry World is installing.
* Your device is restarting. Please do not disconnect your smartphone from your computer.
BlackBerry World 2.0 has been successfully installed.
You have a version of BlackBerry World that enables account creation.
You need an upgraded version of the BlackBerry World storefront on your device in order to continue.
Any ideas on how to get this to work?
Thanks in advance, Doug Armstrong
08-23-2013 03:01 PM
Welcome to the BlackBerry® Support Community Forums.
To clarify what version of BlackBerry World do you currently have installed? (Options> Advanced options> Applications)