01-05-2009 08:46 AM
Solved! Go to Solution.
01-05-2009 10:39 AM
01-18-2009 09:20 PM
I have done the same thing but I can not fix my password problem. I did set a device password but I cannot change it or even remove it. I have a storm blackberry.
Can someone help me with my problem.
01-19-2009 12:44 AM
01-28-2009 02:49 PM
I'm having a similar problem. I have set a device password, enabled it, and now I want to disable it. I am using the disable/enable setting, but it doesn't seem to take effect. It continues to prompt for a password every time the screen locks, even though I've disabled it.
What I hoped for initially is that I could have a password to lock the phone when I manually choose "lock" from the application menu, but that there would not be a password prompt when the screen locks either automatically or via the external button (top left). If I can't have it both ways, fine, but I want to set it back to disabled so I am not trying to enter a password every time the phone rings!
01-28-2009 04:57 PM
03-09-2009 08:10 PM
The solution is an easy one, and no unit reset would be required
First go to options/memory then look at the "Encryption Mode" to ensure that it is set to "None"
Then save this change. Next go to Options/Password and the password option should no longer have the Password "enable/disable" button grayed out (the little red padlock on the left of the password "enable/disable button will also be gone.)
Then select the password disable option and save the change.
I hope this helps.
When you see that this works for you, I'd appreciate some kudos
03-16-2009 09:10 PM
I did a complete reset of the phone to factory settings, but even then, the PAssword is enabled. How do I disable it? I tried all the options mentioned above but its of no use. Please help me. Encryption mode is set to NONE. But, the disable option is greyed out with a red lock next to it. How do I change it?
05-19-2009 04:36 PM
This basically means that a previous IT Policy could have been on the device. Could be from a previous owner, a previous BES you were never removed from properly. To do this kind of removal, you must have a device with an OS 4.5 or higher and BB Desktop Manager 4.7 or higher to do this.
Connect your BB to the computer,
Depending on the OS (using XP here) Click on start - Run and type in "CMD"
If you have installed BB Desktop Manager to the default area through installation, you want to type in "cd.."
Type in "cd.." again.
Now, type in "cd C:\Program Files\Common Files\Research In Motion\AppLoader"
Now enter the command "loader.exe /resettofactory" with the space in between.
Confirm this by typing in the device password (hopefully one last time), and it will be wiped a final time and all info will be lost.
DO NOT back up / restore the infomation because the old IT policy will be added back onto the device.
Good luck guys!