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CraigRas
Posts: 1
Registered: ‎06-09-2011
My Device: Storm 9530

Change email passwords

I recently changed my email passwords and now my BB won't deliver the emails.  I rec'd a message saying that I need to verify my new passords and tells me how to do it.  But I follow those instructions and it asks me to enter my user name and password.  I've tried the one that I've used to add software, but that doesn't work.  In fanct, nothing works.  And I can't find out how to retrieve or reset that information.  Help please?

 

JSanders
Posts: 86,395
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Change email passwords


CraigRas wrote:

I've tried the one that I've used to add software, but that doesn't work.  In fanct, nothing works. 

 


What does happen?Any error message?

 

This is your BIS account login, on your BlackBerry under the Setup > Personal Email setup.

If you don't know your username and password, click on the password reset and it will be sent to your BlackBerry.

 

Or on your PC, here:

https://bis.na.blackberry.com/html?brand=vzw




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New Contributor
Redlily
Posts: 2
Registered: ‎05-15-2012
My Device: Bold 9700

Re: Change email passwords

Hello JSanders, I'm hoping you might be able to help me (you 're definitely an expert!)

I'm having this same problem with email passwords (I changed my gmail password) and now my phone isn't receiving my emails. When I go to the setup wizard and click on email accounts, nothing happens, and when I go to mobile.blackberry.com, I can't find the "communicate" section/tab. Any ideas?
JSanders
Posts: 86,395
Likes: 23,176
Solutions: 5,979
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Change email passwords

On your BlackBerry browser, try going to www.blackberry.com/integrate




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Redlily
Posts: 2
Registered: ‎05-15-2012
My Device: Bold 9700

Re: Change email passwords

I'm crying in joy right now, thanks you SO much! I really appreciate the help!