Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

New Member
Posts: 1
Registered: ‎10-01-2009
My Device: Not Specified

Change fo password - can't access mail now

I have a gmail id which i access from my handheld as well as desktop pc. recently I changed the passowrd from the desktop PC of this gmail account. Now I have stopped receiving mails on my handheld. The last message received was from Blackberry.co telling me to update my password. But I am unable to do so as the handheld is not accepting the old or new password. Please aid me in solving this.



All Replies
Posts: 91,103
Likes: 24,023
Solutions: 6,189
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Change fo password - can't access mail now

Access the BIS log in site from your BlackBerry or desktop PC, and use your BlackBerry BIS username and password there.


When in that setup site, you will find your gmail account. Change your password to your current password for gmail there.


From your handheld device: http://www.blackberry.com/btsc/KB15402
From your desktop PC: http://www.blackberry.com/btsc/KB02830

>> Click here to get a 10% Off Discount on any BlackBerry from ShopBlackBerry

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 1
Registered: ‎07-24-2012
My Device: 8310
My Carrier: 202 367 3416

Re: Change fo password - can't access mail now

i forget the password of my bb8310 can some one help me how to take this of the phone

Hall of Famer II
Posts: 53,959
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Change fo password - can't access mail now

nick21 wrote:

i forget the password of my bb8310 can some one help me how to take this of the phone

Hi and Welcome to the Community!


Contrary to the discussion in this thread, your issue sounds like the Device Lock Password. As such, there is nothing to be done. There is no "master" or "back door" password to unlock your BB. Only the Device Lock Password that you created can unlock it now. BBs are the most secure mobile device on the market, but the human component of that security is critical to success. The only option is to fail the maximum times (normally 10) and allow the BB to wipe itself clean...and then start over as if you just received it brand new.


Good luck!

Special through 31-Oct-2015 -- 10% Discount at ShopBlackBerry.com! Click here for details.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.