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BlackBerry® Storm™

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JSanders
Posts: 82,527
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Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
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Re: Contacts are messed up and software says not availble


kokester wrote:

When I go to restore date and selct data - the address book shows 1 record - which is not correct.  Do you think I need to uninstall and reinstall teh Balackberry software on my computer?


About how many records should it show?

Deleting and reinstalling the Desktop Software won't change what's in the backup database.

The reason your Address book data is greyed out is likely that you have some wireless contact syncing setup.

 

 




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kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

it should show a few hundred contacts. I don't do anything wirelessly - I synch by using a USB cord
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JSanders
Posts: 82,527
Likes: 22,618
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts are messed up and software says not availble

You sync to what, Outlook?

Can you be specific what you normally do and if those contacts are still in the place where you formerly synced?




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kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

I don't see where I have any wireless contact syching set up?  HOw do I undo it if it is set up somewhere?  I need the the Contact data to be accessible in the Blackberry Desktop software - the calendar and task list can still synch. 

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JSanders
Posts: 82,527
Likes: 22,618
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts are messed up and software says not availble


JSanders wrote:

You sync to what, Outlook?

Can you be specific what you normally do and if those contacts are still in the place where you formerly synced?


eh?




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kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

Ok - I have had a Blackberry for 3 years.  My routine : synch my phone with my computer Outlook calendar and contacts via a USB cable every other day or so.  I connect the phone to the computer, I open the Blackberry Software (version 5.0) on my computer and under "Organizer" I check the boxes for calendar and contacts and hit synch (i have previously configured the synching).  All went well until last week when the synching process resulted in all one contact repeated 500 times - when I sent to re-synch the "Contacts" box said unavailable.  I have now erased the 500 repetitive entires but can't get any contacts back on my phone.

 

Thanks sooooo much for your patience and help I am going crazy trying to fix this.

   

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Contacts are messed up and software says not availble

[ Edited ]

Hello,


The Intellisync® folder may be corrupted causing errors in synchronizing the address book.

The attached article provides instructions for resetting your configuration folder. Use steps 1a and 1b. Make sure you set the option to notify you for conflict resolution which will allow you to cancel any mass changes.

Bifocals


KB16153 "Error 0x8004fd28" displays during calendar synchronization using BlackBerry Desktop Manager

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kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

I use Windows 7 and I can't find the Intellisynch folder in order to delete it?  I found an AddInSynch file - is that the correct one?  I tired deleting it and thenfollowed the rest of the instructions and it didn't work :smileysad:  Woudl it help to uninstall the Blackberry software and install Version 6?

 

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Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Contacts are messed up and software says not availble

Hi,

I run Windows as well and the Intellisynch folder is located  using the path for Windows Vista.

I wouldn't recommend uninstalling the current desktop manager software, no sense in compounding the problem.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

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Contributor
kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

Hello again.  I did follow the Vita instructions and all I found was the AddinSynch folder nothing called Intellisynch!  So frustrating!  Any other thoughts? 

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