Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Storm™

Reply
Contributor
kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Contacts are messed up and software says not availble

Last time I synched my Blackberry Storm with Outlook my contacts became one name repeated 700 times!  When I went to re-synch, the software now says contacts are not available?  Calenday synching continues to work just fine.  HELP!  

Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Contacts are messed up and software says not availble

Hi and welcome to the forums!

 

Clear the address book all data base and do a one way synch from Outlook to the device.

Thanks,

 

Bifocals


 

KB10167 How to clear the user content databases from the BlackBerry smartphone

 

KB03974 BlackBerry smartphone database list

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.
JSanders
Posts: 84,455
Likes: 22,910
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts are messed up and software says not availble

[ Edited ]

kokester, Greetings, and welcome to the BlackBerry.com Community Support Forums.

 

Are your contacts now completely filled with ONLY one name and 700 duplicates, or are there still in there some good contacts which you need to retain?

 

I ask this because if so, there is a way around this without completely obliterating your Address Book back to zero, or as long as you have the 'good' contacts left in Outlook. Do as Bifocals directed above.

 

If not, let's see what other options.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

I can obliterate my Contatcs BUT the Blackbery Desktop software says that Contacts not available so I can't sych from my computer back onto my phone
Please use plain text.
Contributor
kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

Followed the 10167 instructions but the Desktop software says no contacts available so I can't synch from my computer back onto my Storm!

Please use plain text.
Guru I
Bifocals
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: Contacts are messed up and software says not availble

Hi,

What version of desktop manager are you using?

Reset the options for synchronizing contacts and make sure you are pointing at the right fields in Outlook.

Thanks,

 

Bifocals

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Please use plain text.
Contributor
kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

I am using Version 5.0.  When go into  "select organizer data to synch" I can't check the box for address book and it says not available.  Not sure how to reset? Sorry I don't know what you mean when you say to make sure I am pointing at the right fields in Outlook.     thanks for your assistance - I am really frustrated - this has always been so easy.

Please use plain text.
JSanders
Posts: 84,455
Likes: 22,910
Solutions: 5,894
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts are messed up and software says not availble

Check this, while connected to the Desktop Software... click on (I think) Restore data and SELECT DATA to find only your Address Book.

 

FIRST, how many records does it show in the Address Book?

Does that look like the correct number?

Or is the Address Book still greyed out and unselectable?




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

When I go to restore date and selct data - the address book shows 1 record - which is not correct.  Do you think I need to uninstall and reinstall teh Balackberry software on my computer?

Please use plain text.
Contributor
kokester
Posts: 11
Registered: ‎01-15-2013
My Device: Storm 9550
My Carrier: verizon

Re: Contacts are messed up and software says not availble

And when I went to try and restore and use an earlier backed up version of the Address book it is all greyed out

Please use plain text.