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BlackBerry® Storm™

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New Contributor
Jimirving
Posts: 2
Registered: ‎01-22-2013
My Device: Storm 9550

Contacts on my phones are disappearing

My phone has suddenly started to just eliminate contacts at random, or not even accept new contacts when I sync with my laptop. Is there a limit on what the device can hold? I have around 5500 contacts on my laptop (outlook).

 

Doesn't seem to be any rhyme or reason to the ones that have disappeared.

 

HELP!

Jim Irving
JSanders
Posts: 86,380
Likes: 23,176
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts on my phones are disappearing

Your contacts are limited only by your device memory. I've seen more than 20,000 on a BlackBerry.

 

First thing? Check the File Free at Options > Status, what is the number at File Free?





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JSanders
Posts: 86,380
Likes: 23,176
Solutions: 5,978
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Contacts on my phones are disappearing

Open your Address Book > press the Menu key > Filters.

Are any checked?

Uncheck them.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Jimirving
Posts: 2
Registered: ‎01-22-2013
My Device: Storm 9550

Re: Contacts on my phones are disappearing

Thanks for your reply. Tried the suggestions but no luck. Here's what I have discovered...when I go into the BB desktop and select Organizer, then "Select data to synchronize" only calendar, tasks & memo tabs are available. The contacts tab is muted and the message says "not available"

I tried the reset but it only resets the others, still not contacts.

 

More ideas anyone? Thanks in advance

Jim Irving