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BlackBerry® Storm™

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New Contributor
pacsubs
Posts: 2
Registered: ‎09-12-2009
My Device: Not Specified

Content Encryption

Hello,

 

I have a Blackberry Storm 9500 running 4.7.0.167 Official Release.

 

I activated Content encryption on my phone and here are the issues:

- My phone crashed at least twice a day
- When I recorded a video with the camera I was unable to watch it
- Couldn't watch encrypted movies
- Phone took twice as long to unlock and lock
- Phone sometimes didn't respond to any of the keys

All of this issues were solved as soon as I disabled the content encryption.

 

Can someone help?

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Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Content Encryption

Hi and welcome to the forums!

 

"Content Encryption"? Are you sure? I don't find that on mine. I find "Content Compression", "Content Protection", "Encryption Mode" (for the Media Card)...but not "Content Encryption".

 

Can you tell us where exactly in the menu structure this option is?

 

Thanks.


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New Contributor
pacsubs
Posts: 2
Registered: ‎09-12-2009
My Device: Not Specified

Re: Content Encryption

When I said Content Encryption I was refering to the combination of the following steps:

 

- I went to the memory options and I activated the Encryption Option (I tested with all available sub-options) and I activated the encrypt media files option as well.

 

- After the first step I activated the Content Compression, Content Protection and I set up my device password.

 

When I finish this configuration I get the following errors:

 

- My phone crashed at least twice a day
- When I recorded a video with the camera I was unable to watch it
- Couldn't watch encrypted movies
- Phone took twice as long to unlock and lock
- Phone sometimes didn't respond to any of the keys

 

I want to use this, because if for some reason I lose my phone or it gets stolen, no one can access the data on my media card or on the phone without the proper password...

 

I really want this to work properly!

 

 

 

 

 

 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,316
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Content Encryption

In that case, what you should probably to is complain to your carrier...if they have adopted that OS level for their users and it has these problems, that is an issue for them from a support perspective.

 

I might suggest that Content Compression is useless for the security purpose you are desiring. The other two indeed encrypt the data, but compression is merely that. Perhaps it might run better with compression turned off.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.