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Visitor
Sunrise
Posts: 1
Registered: ‎01-21-2009
My Device: Not Specified

Desktop Manager not recognizing device connected

Hi all,

 

I'm quite a newbie with the Blackberries and I can't seem to figure this one out. I've synched my phone many times but not all of the sudden when I attach my phone to the USB cable it doesn't register that the phone is connected. I know the port is working because the phone is charging. Do I need to reinstall the desktop software? Thanks.

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Developer
cortecds
Posts: 296
Registered: ‎01-16-2009
My Device: Not Specified

Re: Desktop Manager not recognizing device connected

Try a different USB port.
Make sure it is not going through a hub.
Mine goes through a USB hub but I have had some device have problems.
See what the connection options are.
Go to Options (top/right corner) click connection options.
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Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800
My Carrier: grameenphone

Re: Desktop Manager not recognizing device connected

Try performing the following actions:

  • Turn off synchronization applications or anti-virus applications temporarily.
  • Verify that you are not running software that scans the communications ports on your computer.

 

 

Alos check connection options at the top of the BlackBerry Desktop Manager.

 

If all the things fails then reinstall your desktop manager.

 

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

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New Contributor
mike9245
Posts: 3
Registered: ‎08-11-2010
My Device: bold 9700
My Carrier: t-mobile

Re: Desktop Manager not recognizing device connected

how do you varify that now software is scanning your ports?


tanzim wrote:

Try performing the following actions:

  • Turn off synchronization applications or anti-virus applications temporarily.
  • Verify that you are not running software that scans the communications ports on your computer.

 

 

Alos check connection options at the top of the BlackBerry Desktop Manager.

 

If all the things fails then reinstall your desktop manager.

 


 

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New Contributor
mjule
Posts: 6
Registered: ‎06-15-2009
My Device: Not Specified

Re: Desktop Manager not recognizing device connected

I use a Mac and had the same problem.  Not sure if this will apply in your case, but I just needed to enable mass media storage.  To enable mass storage mode, please read To enable mass storage mode, please read http://www.blackberry.com/btsc/KB13564

After that I saved lots of hair by not pulling it out  :smileyhappy:

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New Contributor
Dirkpdy
Posts: 2
Registered: ‎09-10-2010
My Device: Torch 9800, BlackBerry Playbook 64GB
My Carrier: Airtel

Re: Desktop Manager not recognizing device connected

Am using Torch 9800 and BlackBerry Desktop 6.0.1.18 with Win7. My device was not being recognized and I finally found out that by going in to the Devices and Printers option I saw my blackberry device with a yellow sign for "needs troubleshooting". Clicked on that and windows troubleshooter suggested updating a driver / software. Clicked on that and it worked. Hope this helps.

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New Member
AnnaMargherita
Posts: 1
Registered: ‎01-27-2012
My Device: Blackberry 8520
My Carrier: Claro

Re: Desktop Manager not recognizing device connected

Hi ! 

I have sort of the same problem . I downloaded Blackberry Desktop Mannager from the Blackberry Support Page. When I go to the downloads option on my mac y appears the mac doesent recognize the Blackberry Desktop Manneger i just downloaded, so it wont open. Please help ! Thanx :smileyhappy: 

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New Contributor
jonsmithuk
Posts: 2
Registered: ‎09-14-2013
My Device: curve 8520
My Carrier: EE

Re: Desktop Manager not recognizing device connected

[ Edited ]

was all working fine. disconnected the usb , when I tried to sync later it says phone is not connected. pls help

{REMOVED}

 

Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.

 

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Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Desktop Manager not recognizing device connected


jonsmithuk wrote:

was all working fine. disconnected the usb , when I tried to sync later it says phone is not connected. pls help

 


Hi and Welcome to the Community!

Here is the list of troubleshooting articles...hopefully something will be useful:

  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
  • KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
  • KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 No PIN displayed in BlackBerry Desktop Redirector
  • KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!




You also could perhaps try the steps in this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
jonsmithuk
Posts: 2
Registered: ‎09-14-2013
My Device: curve 8520
My Carrier: EE

Re: Desktop Manager not recognizing device connected

My son's techno whiz played for about 35 minutes including uninstalling, which was the problem. it failed to uninstall completely, then refused to download because the latest edition was already installed. He went to the reg keys to complete the uninstall manually. I could never have done that. Reboot, reinstall and all is now well. thanks all here for your support.

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