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BlackBerry® Storm™

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Visitor
Posts: 1
Registered: ‎12-01-2013
My Device: blackberry curve 9300

Re: Desktop Manager not recognizing device connected

hey, i really need help asap! my blackberry curve 9300 loads up but will not turn on i have tried re-booting it also i have downloaded blackberry device manager to try and get help but it will not connect to my device because it is not switched on how can i get my phone working!? 

Hall of Famer II
Posts: 50,279
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Desktop Manager not recognizing device connected

Hi and Welcome to the Community!

 


wadoodn10 wrote:

hey, i really need help asap! my blackberry curve 9300 loads up but will not turn on i have tried re-booting it also i have downloaded blackberry device manager to try and get help but it will not connect to my device because it is not switched on how can i get my phone working!? 


Well, beyond what is already in this thread (you have read and tried what is already posted, right?), you can try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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