BlackBerry® Storm™

[Hackster]

I have had my Storm 2 for about two weeks and have not been able to get the e-mail to work correctly.  I have my work e-mail set-up through the BES and am receiving those messages fine; where I am having trouble is with my Comcast personal email.  My Comcast e-mail is showing up in both my Work folder as well as in the personal folder.  Is they're a way to redirect my personal e-mail away from the work folder and only show in the personal folder.

If this has been asked and answered earlier, I apologize, I could not find the answer.

Thanks

[sdgardne]

Hi and Welcome to the Forums!

By default, BES email is put only into the Messages icon/app. BIS emails are placed into their own icons, but they remain contained in the main Messages app. This is how it works by default. It is not redundant -- rather, think of Messages as the catch-all place, with the independent BIS icons being a filter, pulling (from Messages) to them only the messages that pertain to them...but if you act on an email (read, delete, etc.) in one, the change will be reflected in the other.

Your BES Admin can push a BES-only email icon to your device. This solution is free, but must be conducted at the BES server, and will affect all users on that BES server.

• KB15003 How to create a separate icon on the BlackBerry smartphone for only BlackBerry Enterprise Server messages

Or you can get the Empower BES Inbox application. This solution costs (per user), but does not require a change at the server, and only affects the one user.

• http://www.getempower.com/Empower_BES_MailBox.php

Or, if your device OS has the option, you can dictate what shows in Messages:

• Homescreen > Messages > > Options > (Main Message List Settings) or (Inbox Settings) > uncheck what you want to suppress in Messages

Neither of the first two solutions will do anything about Messages -- it will continue to contain everything that it today contains. All they will do is activate an additional icon on your homescreen that is a filter for your BES-only emails. You can hide or move the Messages icon/app somewhere out of the way, but beware -- there are more than just emails that arrive in Messages...there will come a day when you have a new message flag and only by digging through Messages will you be able to find that message.

Hopefully that helps explain how it all works!

Good luck!