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BlackBerry® Storm™

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New Member
enjcorp
Posts: 1
Registered: ‎06-01-2010
My Device: 8800

Re: EMAIL: Your device had a problem connecting to the server?

Try these following steps:

 

1. Take out SIM card and put to another Blackberry, run Email Setting, you will be asked to moved existing email account to new number, and click Yes, not needed to verify

2. Put back SIM card to the original BB device and run Email Setting again, it should work again.:smileytongue:

New Member
regan2000
Posts: 1
Registered: ‎12-29-2010
My Device: Not Specified

Re: EMAIL: Your device had a problem connecting to the server?

I have had the BB torch for about a month now and experienced this problem last night/today.

 

A full shutdown will not work, you need to take the battery and sim card out and then put back in again so that you force the blackberry to go through its full start up process.

 

I was also connected to the "gprs" service and not "GPRS", I have no idea what the difference is but after the battery/sim replacement I was back on GPRS and all my email came through.

Hall of Famer II
sdgardne
Posts: 48,809
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: EMAIL: Your device had a problem connecting to the server?

 


regan2000 wrote:

I have had the BB torch for about a month now and experienced this problem last night/today.

 

A full shutdown will not work, you need to take the battery and sim card out and then put back in again so that you force the blackberry to go through its full start up process.

 

I was also connected to the "gprs" service and not "GPRS", I have no idea what the difference is but after the battery/sim replacement I was back on GPRS and all my email came through.


 

Hi and Welcome to the Forums!

 

For that, lower case means that your BB "sees" your carrier data network but is not properly attached to it. Upper case means that it is fully attached to your carrier data network and services can function.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
amba2468
Posts: 2
Registered: ‎05-05-2011
My Device: Torch 9800

Re: EMAIL: Your device had a problem connecting to the server?

i only got my torch today and when i try  to set up emails the screen is white and says looking for updates it doesnt give me any choices and then says server not found, please help

Hall of Famer II
sdgardne
Posts: 48,809
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: EMAIL: Your device had a problem connecting to the server?

 


amba2468 wrote:

i only got my torch today and when i try  to set up emails the screen is white and says looking for updates it doesnt give me any choices and then says server not found, please help


Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network



2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! If not, then you should probably take it back in...with a brand new device, there is no need to deal with problems.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Member
thesharrison
Posts: 1
Registered: ‎07-23-2011
My Device: Torch

Re: EMAIL: Your device had a problem connecting to the server?

Chek that data services are enabled (Manage connections => Mobile Network Options). I had exactly the same issue as described in this thread (including lower case gprs), tried resetting etc but found it was because I had inadvertently disabled data services through accidental touch screen access in pocket! As soon as I re-enabled data services e-mail was working fine again.

New Contributor
romearrow
Posts: 2
Registered: ‎11-26-2010
My Device: Torch 9800

Re: EMAIL: Your device had a problem connecting to the server?

I have been trying to edit an email filter on my personal BB Torch which used to work perfectly, but now whenever i try to make a change (ie add a new email address i dont want to go through to my inbox on my phone), when i hit save it tells me "your device had a problem connecting to this application's server" and loses all changes. I've reset my phone with a battery pull, removed the email and put it back, to no avail. I receive all emails fine, it's when i want to change a filter that the message comes up. Appreciate any insight or explanation. Thank you.
Hall of Famer II
sdgardne
Posts: 48,809
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: EMAIL: Your device had a problem connecting to the server?


romearrow wrote:
I have been trying to edit an email filter on my personal BB Torch which used to work perfectly, but now whenever i try to make a change (ie add a new email address i dont want to go through to my inbox on my phone), when i hit save it tells me "your device had a problem connecting to this application's server" and loses all changes. I've reset my phone with a battery pull, removed the email and put it back, to no avail. I receive all emails fine, it's when i want to change a filter that the message comes up. Appreciate any insight or explanation. Thank you.

Hi and Welcome to the Community!

 

Please do all the steps in post 15 of this thread.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
romearrow
Posts: 2
Registered: ‎11-26-2010
My Device: Torch 9800

Re: EMAIL: Your device had a problem connecting to the server?

[ Edited ]
Thanks, i did try those steps as well. Again, it's just the mail filter application with which i am experiencing problems...everyone else here seems to be having problems receiving email at all, and i dont have that problem. Would i be able to find help at an at&t store? Perhaps it's not a BB problem, but rather a service problem?
Hall of Famer II
sdgardne
Posts: 48,809
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: EMAIL: Your device had a problem connecting to the server?


romearrow wrote:
Thanks, i did try those steps as well. Again, it's just the mail filter application with which i am experiencing problems...everyone else here seems to be having problems receiving email at all, and i dont have that problem. Would i be able to find help at an at&t store? Perhaps it's not a BB problem, but rather a service problem?

Whether it's a BB problem or a service problem, all formal support starts with your wirelss service provider. These forums are a user-to-user support community, not a user-to/from-RIM support site. The carriers have the ability to escalate cases into RIM at no cost to the end user...you have no other free method by which to receive any enhanced support from RIM.

 

Given what you are descrbing, an OS reload is actually what seems to be in order...something at the core of your BB has become corrupted, and an OS reload will help to diagnose if it's hardward or software.

 

If you wish to pursue the OS reload method, then from a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure: 

 

 

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. You can even use a different carriers OS package by simply inserting, between steps 1 and 2, the deletion, on your PC, of a file named VENDOR.XML. Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

 

If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

 

 

    • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

 

Good luck and let us know!

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code