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FMH
New Contributor
FMH
Posts: 2
Registered: ‎05-04-2013
My Device: storm 9500

Error after reinstalling Password Keeper Storm 9500 OS5

Dear all.

 

Some days ago I unistalled with my mobile the application Password Keeper as I did not remember the password to open it. Now I have found it and after reinstalling it gives me an error.

"Error starting net_rim_bb_passwordkeeper: Class 'net.rim.device.internal.ui.component.ToolbarButtonField' not found

 

I was wondering if any of you could give me some help with this.

 

Thanks in advance

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Error after reinstalling Password Keeper Storm 9500 OS5

Hello FMH, 

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo

Thank you

-SR

 

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FMH
New Contributor
FMH
Posts: 2
Registered: ‎05-04-2013
My Device: storm 9500

Re: Error after reinstalling Password Keeper Storm 9500 OS5

SR. Thank you so much for your quick answer. I will try that but unfortunately I will not be able to do that until the end of the month. I will let you know if I could fix it then.

Thank you again and apologies for not being able to try your suggestion now.

 

Kind regards

 

FM