07-27-2009 05:10 AM
I've a read a few posts on this and this seems a common problem but the solutions don't seem to work for me.
When I'm trying to get the pictures and videos of my phone, none of the programs on my pc can find them or the file locations. When I use the plug and play the only folder that appears is the music folder. When I check the properties of the pictures (on the phone) the file location shows that there should be some additional folders...
Any help would be much appreciated!
Solved! Go to Solution.
07-27-2009 09:06 AM
are they on device memory or media card?
go to options- memory- make sure
Media Card Support = ON
Encryption Mode = NONE
MTP = ON
Mass Storage = ON
Auto Enable Mass = YES or PROMPT
open MY COMPUTER
then you plug in your PC(with DTM closed)
see if any extra drives come up(may have to click YES on your BB for mass storage mode first)