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New Contributor
tomblanche
Posts: 2
Registered: ‎12-10-2013
My Device: Storm 9500
My Carrier: Local seller

HELP: Cant set up more than one email account on system v 5.0

I use my STORM 9500 for 4 years now. 

The phone was sold with system v4.7. I had up to 3 email accounts on my phone without any pb.

Last week I updated to v5.0, that deleted all my email accounts, then no way to set up more than one address.

The email set up wizard give me an "update failure"

Thanks for your help to fix it.

 

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Hall of Famer II
sdgardne
Posts: 48,287
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: HELP: Cant set up more than one email account on system v 5.0

Hi and Welcome to the Community!

With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network
  • Please wait for one "registration" message to arrive to your Messages app

2) Delete and Resend Service Books

  • KB05000Delete the service book for the BlackBerry Internet Service email account from the BlackBerry smartphone
  • If you have no CMIME entry, then skip the deletion
  • KB02830 Send the service books for the BlackBerry Internet Service
  • Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.

3) Reboot

  • With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes.
  • See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Hopefully that will get things going again for you! If not, then you can try, from your BB Browser, www.blackberry.com/integrate, or contact your mobile service provider for formal support.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
tomblanche
Posts: 2
Registered: ‎12-10-2013
My Device: Storm 9500
My Carrier: Local seller

Re: HELP: Cant set up more than one email account on system v 5.0

 Hello sdgardne,

 

Unfortunately the whole procedure didnt change anything to my hard point.

The procedure "deletion and resend service book" sounds like treatment for a problem of reception of email about an account already set. The only CMIME I could delete was the one of the only email account I could set up and that is working well.

The set up of a second email account still abort. 

 

Thank you for your idea anyway,

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Hall of Famer II
sdgardne
Posts: 48,287
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: HELP: Cant set up more than one email account on system v 5.0

The treatment, when conducted fully and completely, is intended to clear up ANY email issues, including what you report. From what you now reply with, you did not conduct the process at all...at least that's what I deduce from your reply now. Please conduct the process. Please also see how I closed out that post with two additional things for you to try, neither of which have you acknowledged and therefore I can only surmise that you skipped over those as well.

Good luck.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.