BlackBerry® Storm™

[Levix]

Hi, when i want use the camera appears a message..."Could not start the camera. Close other applications and try opening the camera again" i  use the Switch Application (menu > Switch Applications) to view the ribbon list of applications running and close any that i do not need...but i dont know how close the applications...i do the battery pull reboot but doesnt work...applications works still background...what can i do??...what am i doing wrong??

Thanks a lot

[sdgardne · Accepted solution]

Hi and Welcome to the Forums!

Immediately after a proper batt-pull reboot (with power ON, pull out the battery...), the AppSwitcher Ribbon will have the minimum required apps...there are some that must always be running. If your camera did not work at that point, then there is something else going on.

To start, what device OS level are you on and what carrier? Have you updated to your carriers most recent supported version? Are you on a leaked version?

Let us know and we can proceed.

[Levix]

Yet i have no solution, the OS is 4.7.0.75 before installing this OS delete everything with a program of deleted to BB and then installed the new OS, but not yet achievement that operates the camera for what i believe is a problem of hardware

[cell2u]

I have the same problem, I have updated to OS 5.0 but that didn't help.  Is there anyone out there that can help me with this?  Rebooting does not help.

[cell2u]

I have Verizon and have loaded OS 5.0.  I have tried to reboot, I have looked to see what is open and I only have Home, Browser, and Mail.  Camera still will not open and says "Could not start camera. Close other applications and try opening the camera again"

If anyone can help I would really appreciate it.

Thanks

[aminah]

Hi Did u fix the camera yet? Having same problem

[sehale]

I tried every recommendation I could find to fix this issue including a full wipe and reinstall of everything.  Nothing helped.  Finally I backed everything up, contacted Verizon and took advantage of my insurance.  They sent me another Storm 1.  Restored from backup and everything is working fine.

[bonniebaby1]

Hi I got a bb 8520 curve an the camera won't start it says close apps but I've done it an nothing happened. How do I also upgrade my bb to a higher 1